Delivery

General Delivery Information

Thank you for visiting the Berghaus website. We take a lot of care in the quality of our products, and want you to be happy with the service you get from us.

For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Berghaus is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Berghaus has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control.

All orders placed on the Berghaus website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.

We offer both standard and express delivery types for UK and EU orders, and standard delivery type for the rest of the world.

Member states of the EU are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

In total we deliver to over 60 countries worldwide, meaning there is more chances for you to get your favourite Berghaus kit, regardless of where you are across the globe.

Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.

We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email.

In most cases carriers do not operate or deliver on Bank Holidays.

UK Standard Delivery

United Kingdom Standard Delivery £2.95

Delivery usually within 3-5 working days. This service includes the United Kingdom mainland, Northern Ireland, Scottish Highlands and Islands. The Channel Islands are also included within this service, although the UK VAT will be removed from the order value, the prices on display automatically update. Channel Islands customers may have to pay import duty, and there may be a slight delay in delivery due to customs inspection.
We strive to have your order with you within five working days, where a signature will normally be required on arrival. You are able to nominate an alternative delivery address (such as your place of work) at the time of ordering, if this is more convenient for you.
This service includes Saturday deliveries if and when possible.
Where delivery isn't possible, the parcel will be taken to your nearest Post Office sorting office and you will receive a card to take to the office and collect your order when convenient.
Please note that orders over a certain value may be delivered via a specialist courier. This type of courier will typically require a signature, and may not always be able to make deliveries on Saturdays.

UK Express Delivery

United Kingdom Express Delivery £5.95

Delivery usually within 1-2 working days. This service includes the United Kingdom mainland, Channel Islands and Northern Ireland, but excludes the Scottish Highlands.

Only a 2 day service is available on an express delivery option for the following postcodes: AB31-38, AB 44-56.

If we receive your order by 5.30pm (GMT/BST) on a working day, we will despatch your order the same day . Delivery should take place the following working day if in the UK Mainland or Northern Ireland. For all other areas, a 2 day service will apply. Upon delivery of your order, a signature will be required. Please note: Saturday is not classed as a working day, however some couriers may make deliveries on this day. We are unable to guarantee a Saturday Service .
Any packages over one hundred pounds (£100) in value cannot be delivered on a Saturday.

Dependent upon the carrier used for this service, and if you are not able to take delivery of your order, the parcel will be taken to either your local Post Office sorting office or the carrier’s local depot. You will be advised which location on the attempted delivery notification card the carrier leaves at the delivery address.

European Union Standard Delivery

European Union Standard Delivery €7.95

Delivery usually within 5-6 working days. We strive to have your order with you within six working days, and no signature is required.
Saturday delivery may be possible, but this varies by country.
Please note that orders over a certain value may be delivered via a specialist courier. This type of courier will typically require a signature, and may not make deliveries on Saturdays.
Dependent upon the carrier used for this service, if you are not able to take delivery of your order, the parcel will be taken to either your local Post Office sorting office or the carrier's local depot. You will be advised which location and how you can collect your order on the card the carrier leaves at the delivery address.

European Union Express Delivery

European Union Express Delivery €13.95

Delivery usually within 1-3 working days. If we receive your order by 5.00pm (GMT / BST) we will despatch your order the same day. Delivery should take place within one to three working days, dependent upon destination country.
Saturday delivery may be possible, but this varies by country.
Upon delivery of your order, a signature will be required.
If you are not able to take delivery of your order, a card will be left at the delivery address with instructions on how to organise re-delivery/collection.

Worldwide Non European Union Standard Delivery

Non European Union Standard Delivery/ Worldwide £18.95/ CHF28.00 / kr175.00

We now ship to over 60 countries across Europe, Africa, Asia, Australia, and North and South America. Which means there's even more chance for you to purchase your Berghaus kit, regardless of where you are in the world.

We strive to have your order with you within fifteen working days, and no signature is usually required.
Saturday delivery may be possible, but this varies by country.
The cost advised to you will exclude United Kingdom VAT as non European Union orders are exempt.
Please note that orders over a certain value may be delivered via a specialist courier. This type of courier will typically require a signature, and may not make deliveries on Saturdays.
Dependent upon the carrier used for this service, if you are not able to take delivery of your order, the parcel will be taken to either your local Post Office sorting office or the carrier's local depot. You will be advised which location and how you can collect your order on the card the carrier leaves at the delivery address.